Oklahoma City’s resident satisfaction ratings among the best in U.S.

Published: Monday, October 28, 2019 By: Staff Reports Source: VeloCity
service categories improved by at least 3%.

Three out of four Oklahoma City residents think our community is moving in the right direction, compared to fewer than half of residents of other cities.

Satisfaction with the overall quality of City services and how well the City is planning for growth is well above the national average for large cities:

  • 64% of survey respondents are satisfied with the overall quality of services, 22% above the national average.
  • 60% of residents are satisfied with planning for growth, 25% above the national average.

Other survey results show:

  • Satisfaction with public safety services remains high: 89% of residents are satisfied with fire service, 76% are satisfied with ambulance service and 71% are satisfied with police service.
  • Most residents are satisfied with City utility services: 91% are satisfied with residential trash collection, 85% are satisfied with bulky waste removal and 83% are satisfied with curbside recycling. The curbside recycling number jumped 8% in the first full year of Big Green bins in our neighborhoods, and it’s now 23% higher than the national average in big cities.

This is the 13th year ETC Institute of Olathe, Kan., has conducted the survey. The six-page survey was given to a random sample of Oklahoma City households this summer. A total of 1,264 residents responded, with each of the City’s eight Wards representing between 12% and 15% of the total.

See the original release on okc.gov.

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