Help wanted: TTEC Holdings establishing customer center in OKC

Published: Tuesday, July 16, 2019 By: Brian Brus Source: The Journal Record

A business complex in west Oklahoma City with as much square footage as the Devon corporate tower spread horizontally has secured a major anchor tenant, officials said.

Colorado-based TTEC Holdings Inc., which trades publicly on the Nasdaq stock exchange, recently announced plans to hire 350 people to run what the company calls a Humanify Customer Engagement Center at 7725 W. Reno Ave. TTEC will be looking for licensed property and casualty claims adjusters, as well as people interested in becoming claims adjusters under TTEC’s own training program, the company said in a prepared statement.

Company spokeswoman Olivia Griner said Monday that technology and services provider’s move to Oklahoma City is driven by one of its clients, which she described as an insurance provider based out of Oklahoma. Griner would not identify the client and remained vague on adding more employees later.

The property, renamed this year by Burchfield Commercial Realty as 7725 Connect, has plenty of room to grow, leasing broker Dusty Burchfield said. The 1960s-era building has several facilities under one roof totaling 1.6 million square feet.

“It’s a monster building,” Burchfield said. “It was the primary economic driver for western Oklahoma City by the ‘70s. … We’ve been involved with bringing jobs to it from Washington, D.C.; California; Salt Lake City, Utah; and now this. It’s very attractive now.

“There’s definitely potential for additional growth. They’re leasing about 28,000 square feet and we’ve identified some other areas in which they could grow in case they need it,” he said.

The building was originally designed as a Western Electric telephone switch plant and reached its peak employment at about 10,000 in the 1970s, according to Burchfield. It was most recently known as OKCWorks, renamed to better represent its electronic media carrier density of more than 20 internet service providers, bandwidth, Wi-Fi networking and 200-seat auditorium. It is now considered Class-A office space with a 4,000-space parking lot, food court and gym.

Officials said the company’s expansion is made possible via the Alliance for Economic Development of Oklahoma City, Greater Oklahoma City Chamber, City Hall, Oklahoma Department of Commerce and Oklahoma Works. However, Griner would not confirm what incentives, if any, have been discussed.

“As most of that material is actually under review, it isn’t something that we’re (able to) comment on at this time,” Griner said. “I don’t believe the hearings have been held yet.”

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